Privacy notice

Eden Park Memorials Ltd, company number 17518901, registered office Coach House, Battle, Brecon, Wales, LD3 9RN ("Eden Park", "we") is the data controller for the personal information described in this notice. You can contact us about anything in it by email at info@edenparkmemorials.co.uk or by telephone on 0800 772 0664.

We only collect what you choose to give us through this website:

• When you send a message or ask us to call you: your name, your telephone number or email address, what you would like to do and anything you choose to tell us.
• When you request a printed brochure: your name and postal address.
• When you register your interest: your name, email address and the area you are interested in.
• When you use Help Me Choose and ask us to contact you: your answers to its questions, with your name and contact details.
• When a funeral director or other organisation contacts us: your organisation, your role and your contact details.

We also count visits to the pages of this website, without cookies and without anything stored on your device, so we can see which information families find useful. This does not identify you.

• To reply to you, send you what you asked for and talk you through your options. We do this because you asked us to, and so that we can take the steps you request before any agreement (our legitimate interest in answering enquiries, and steps towards a contract).
• To keep a record of our conversations, so that whoever you speak to at Eden Park knows what you have already discussed (legitimate interest).
• To send you occasional news, only if you ticked the separate box to say yes. You can stop these at any time (consent).

We never sell your information, and we never use it for automated decisions about you.

• 53Alpha, who run the Nexus platform that receives your enquiries and holds our customer records, and who send our emails. They act as our data processor under a written agreement.
• Vercel, who host this website.

Where any of them processes information outside the UK, we make sure it is protected by safeguards recognised under UK data protection law.

• Enquiries that do not lead to a memorial: two years after our last contact with you.
• If you arrange a memorial: for as long as the memorial is in our care, because the memorial record and your agreement depend on it.
• News and updates: until you tell us to stop.

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct it, or to delete it;
• object to how we use it, or ask us to limit it;
• withdraw your consent to news and updates at any time.

To use any of these rights, email info@edenparkmemorials.co.uk or call 0800 772 0664. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

If we change how we use your information, we will update this notice and the date at the top of this page.